Returns & Exchanges

Last Updated: March 4, 2026

At 90NINE, Each item is created specifically tailered once an order is placed, because of this, we do not offer returns or exchanges for:

  • Incorrect size selected

  • Incorrect color selected

  • Change of mind

  • Buyer’s remorse

Please review sizing charts carefully before ordering.

Damaged or Defective Items

If your item arrives:

  • Damaged

  • Misprinted

  • Defective

  • Or materially different from what you ordered

We will gladly resolve the issue.

To qualify:

  • You must contact us within 30 days of delivery

  • Provide clear photo evidence of the issue

  • Include your order number

Email: [email protected]

If approved, we will provide you with a free replacement, you do not need to return the damaged item.

Print Placement Tolerance

Due to the nature of printing, slight variations (up to 0.5 inches) in print placement may occur. These minor variations are not considered defects.

Incorrect Address or Failed Delivery

If an order is returned due to:

  • Incorrect shipping address provided by the customer

  • Failed delivery attempts

You may choose:

  • Re-shipment (additional shipping charges apply)

Exchanges

We do not offer traditional size exchanges, If you need a different size, a new order must be placed.

Refund Processing

Approved refunds will be returned to the original payment method used at checkout. Please allow 5–10 business days for processing, depending on your financial institution.

Final Sale Items

Promotional or giveaway-related products may be considered final sale unless defective.